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A book of quotes for those who are passionate about developing inspirational leaders who make others feel motivated and valued.

你需要和愤怒的家长或部门主管打交道。你应该如何处理这种局面?你应该该说什么?

你被要求做一件你并不大乐意去做的事。你该如何在不冒犯他人的情况下拒绝?利用USB技巧,遵循3个步骤,可以化干戈为玉帛,让双方都感到被尊重,了解彼此的立场,实现共赢。

我们也许会期盼与现在截然不同的生活,但却不一定清楚了解想要的是什么。

How do we set expectations for the academic year? How will we know when we get there? How to shall we travel to get there?

For trainers and facilitators of professional learning - a half day professional development session on communication for aspiring leaders

Sometimes we know we want to be somewhere other than where we are now, but we don’t necessarily know where that might be.

You’re confronted with an upset parent or an unhappy head of department. How do you deal with the situation? What do you say?

You’ve been asked to do something you don’t really want to do. How do you say no without hurting anyone’s feelings?

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